Privacy policy
Last updated: July 2026
At VAYMODE, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and how you can contact us regarding your data.
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Information We Collect
When you visit our website, place an order, create an account, contact us, or interact with VAYMODE, we may collect information such as your name, phone number, email address, shipping address, billing address, order details, payment status, delivery details, and customer support information.
We may also collect non-personal information such as device type, browser type, IP address, pages visited, website activity, and cookie data to improve our website performance and shopping experience.
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How We Use Your Information
We use your information to process and deliver your orders, provide customer support, send order and delivery updates, manage returns or exchanges, improve our website and services, prevent fraud or misuse, and communicate important updates related to your purchase.
Where applicable, we may also use your contact details to share product launches, offers, brand updates, or marketing communication. You can opt out of promotional communication at any time.
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Payments and Security
VAYMODE uses trusted payment partners and secure payment gateways to process online payments. We do not directly store your complete card details, UPI PIN, banking passwords, or sensitive payment credentials.
Payment-related information may be processed by third-party payment providers only as required to complete transactions, verify payments, process refunds, or prevent fraudulent activity.
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Shipping and Delivery
To deliver your order, we may share necessary details such as your name, phone number, shipping address, and order information with our courier, logistics, and delivery partners.
This information is shared only for order fulfilment, shipment tracking, delivery communication, returns, and exchange support.
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Cookies and Tracking
Our website may use cookies and similar technologies to improve browsing experience, remember preferences, understand customer behaviour, analyze website performance, and show relevant advertisements.
You can control or disable cookies through your browser settings. However, some features of the website may not work properly if cookies are disabled.
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Sharing of Information
We do not sell your personal information to third parties.
We may share limited information with trusted service providers who help us operate our business, including payment gateways, shipping partners, website hosting providers, analytics tools, customer support tools, marketing platforms, legal advisors, tax consultants, or compliance service providers where required.
These partners receive only the information necessary to perform their services.
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Data Protection
We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure. However, no online platform can guarantee complete security, and customers are advised to use strong passwords and avoid sharing sensitive account or payment information with others.
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Data Retention
We retain your information only for as long as necessary to fulfil orders, provide support, manage returns or exchanges, comply with legal or tax requirements, resolve disputes, prevent fraud, and maintain business records.
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Your Rights
You may contact us to request access, correction, or deletion of your personal information, subject to legal, operational, or business requirements.
You may also request to stop receiving promotional communication from VAYMODE.
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Third-Party Links
Our website may contain links to third-party websites, platforms, or services. VAYMODE is not responsible for the privacy practices, content, or policies of third-party websites.
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Children’s Privacy
Our website is intended for general shopping use. We do not knowingly collect personal information from children without appropriate consent. If you believe that a child has provided us with personal information, please contact us.
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Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal requirements, or data practices. Any updated version will be posted on this page.
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Contact Us